MEMBERSHIP CHANGES
If you need to cancel, hold or change your membership details please submit one of the forms below.
Cancel Membership
Hold Membership
Update Membership
The following policies are included in your signed membership agreement for your reference
Membership Policies
To place your membership on hold or to cancel it, simply fill in the appropriate form on this page. Our team will follow up to complete your request.
Once your initial agreement term is completed, all membership cancellations require a minimum of 30 days advance notice. Cancellations will only take effect 30 days from the date we receive your notification.
To cancel an upgrade program, fill in the form and clearly indicate which PROGRAM you wish to cancel (in this case, enter “upgrade program”). Being specific helps us process your request accurately and promptly.
For additional information regarding any of these policies, please speak with a staff member.
To place your membership on hold or to cancel it, simply fill in the appropriate form on this page.
All membership hold requests require a minimum of 2 weeks advance notice. Hold requests will only take effect 2 weeks from the date we receive your notification.
Members may place their membership on hold for a period between 1-4 weeks. Any hold request exceeding 4 weeks (or for an indefinite period) will result in the cancellation of your membership.
Members may place their membership on hold for a period between 1-4 weeks. Any hold request exceeding 4 weeks (or for an indefinite period) will result in the cancellation of your membership.
Should you decide to cancel your membership while it is on hold, your hold status will be terminated as of the cancellation notification date. The standard 30-day notice period will then apply, during which regular payments will be processed through direct debit.
